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Awards and Achievements

In 1994, BTES received the American Public Power Association's prestigious E. F. Scattergood System Achievement Award for outstanding achievement by a utility.

Also in 1994, BTES was one of three organizations to receive the Tennessee Quality Governor's Award, now called the Tennessee Center for Performance Excellence (TNCPE) Award of Excellence, presented by Governor Ned McWherter. The other two recipients were Nissan and FedEx. Other organizations that have received this prestigious award include: Eastman Chemical Company, Philips Consumer Electronics Company, Bridgestone/Firestone Company, Eaton Corporation, Methodist Medical Center of Oak Ridge, Baptist Health Systems of Knoxville, Fleetguard, Caterpillar Financial Services, Memphis Light, Gas and Water, Eaton Aeroquip, Pal's Sudden Service, Tennessee Valley Authority Nuclear, John Deere Power Products, Mountain States Health Alliance, Wellmont Health System and Caris Healthcare.

In June 1996, BTES received the American Public Power Association's Golden Tree Award in recognition of BTES planting more than one tree per customer.

In June 1997, BTES received the American Public Power Association's Community Service Award for outstanding civic and community involvement by our employees.

In October 1997, CEO R. Michael Browder received the 1997 Jim Spradley Award for individual accomplishments in the field of industrial and economic development in Tennessee that go above and beyond the requirements of the vocation for which they are compensated. The award was presented by Governor Don Sundquist at the Governor's Economic Summit in Nashville.

In May 2000, CEO R. Michael Browder received the Tennessee Valley Public Power Association's Distinguished Service Award for his exceptional performance and contributions toward the accomplishment of the organization's goals.

In 2008, BTES received the American Public Power Association Energy Innovator Award for providing better service to electric customers through our fiber optic system.

In June 2009, BTES again received the American Public Power Association's prestigious E. F. Scattergood System Achievement Award for outstanding achievement by a utility.

In February 2010, CEO R. Michael Browder received the Ned R. McWherter Leadership Award from the Tennessee Center for Performance Excellence for exemplifying outstanding leadership.

In May 2010, BTES again received the American Public Power Association's Community Service Award for outstanding civic and community involvement by our employees.

In July 2010, BTES received the Tennessee Municipal Electric Power Association's Community Service Award for participating in activities in the community that addresses community need, provide opportunities for employee involvement and providing improved service to customers.

In February 2013, BTES again received the TNCPE Excellence Award, making us one of only three organizations to receive the award twice.

In March 2013, BTES received the American Public Power Association's Platinum Level Reliable Public Power Provider (RP3) Award for the third time in recognition for providing consumers with the highest degree of reliable and safe electric service. This award requires a rating of 90-97.9%.

In October 2013, BTES led Sullivan County in becoming the first Connected Community in the State of Tennessee. To achieve this designation, the community demonstrated that they meet or exceed benchmarks for broadband access, broadband adoption, and broadband use, signifying that the necessary broadband infrastructure and digitally proficient workforce required to be truly competitive on today's connected global economy is available. BTES’ high speed data system played a major role in receiving this designation.

In January 2014, CEO R. Michael Browder received the Lifetime Achievement Award from the Bristol Chamber of Commerce.

For 2015, BTES was voted the Best Cable and Internet provider by the readers of the Bristol Herald Courier (BHC). BHC holds the Best of Bristol Contest each year and community members vote on their favorite business in numerous categories.

In 2015, BTES received the Pinnacle Award from SDS Research which conducted a Customer Satisfaction Assessment in 2014 by surveying BTES’ customers. The award is the highest level given by SDS Research and BTES was one of just eight clients in the entire country to receive this award. The requirements to qualify for the Pinnacle Award include a Net Positive Index of 170 or higher and Excellent ratings of 75% or higher.

In May 2015, CEO R. Michael Browder received the Award of Honor from East Tennessee State University (ETSU). To achieve this award, one must have earned a degree from ETSU, demonstrated significant accomplishments in chosen field of work and demonstrated moral and/or financial support to the university since graduation.

In May 2015, BTES received the American Public Power Association's Diamond Level Reliable Public Power Provider (RP3) Award. The RP3 designation recognizes public power utilities that demonstrate proficiency in four key disciplines: reliability, safety, workforce development and system improvement. Criteria within each category are based on sound business practices and represent a utility-wide commitment to safe and reliable delivery of electricity. BTES received the diamond designation which is the highest level of the award.

For 2016, BTES was again voted the Best Cable and Internet provider by the readers of the Bristol Herald Courier (BHC).

For fiscal year 2016, BTES received the Government Finance Officers Association Certificate of Achievement for Excellence in Financial Reporting for the twentieth year in a row.

In April 2017, BTES received the National Arbor Day Foundation Tree Line USA Award for the seventeenth year in recognition of quality tree care, annual worker training, tree planting and public education.

In June 2017, BTES again received the American Public Power Association's Community Service Award for outstanding civic and community involvement by our employees.

In April 2018, BTES will receive the Malcolm Baldrige National Quality Award. The Baldrige Award is a Presidential-level honor, recognizing exemplary practices among American organizations and businesses including an unceasing drive for radical innovation, thoughtful leadership, and administrative improvement. BTES is the first utility to receive this award.