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Latest News

Internet Outage (January 5, 2021)

January 5 at 10:30am - Most customers Internet service should now be restored.

 

January 5 at 10am - We are aware that some customers may be experiencing an Internet outage. It appears that our upstream Internet provider is experiencing an issue and is working to restore services as quickly as possible. We will provide an update as more information becomes available.

 

Winter Storm - Outage (December 24, 2020)

7:25pm: We are aware of some outages around our service area and crews are responding as quickly as possible. We have restored services to most customers but we still have a lot of work yet to do including four broken poles. We are in the first hour of what looks to be a several hour storm and we appreciate your patience as our crews work throughout the evening.

As a reminder, if you are experiencing any BTES service outage, please call our Automated Outage Reporting System at 423-968-BTES (2837). This is the fastest way for us to track and troubleshoot outages.

 

IPTV Cable Outage December 8, 2020

12/8/20

 

COVID-19 Information

BTES is committed to maintaining reliable service, while also doing our part to limit the spread of the Coronavirus.

09.16.20 - BTES Customers to Receive Temporary Rate Reduction


Bristol Tennessee Recognized for Fastest Internet Speed

10.19.20 In a recent study by AdvisorSmith, author Adrian Mak researched the fastest and slowest Internet speeds available in the United States. Bristol Tennessee was recognized as having the fastest Internet speeds available to residents in the small city category. 


Bristol, Tennessee Receives $500,000 Site Development Grant to Prepare Two Pad-Ready Sites 

06.25.20 - Bristol Tennessee Essential Services (BTES) was awarded $500,000 from Tennessee Governor Bill Lee as part of the Site Development Grant Program that helps communities prepare industrial sites for businesses.

 

BTES to Use Specialized Equipment for Right of Way Improvements

05.05.20 - BTES customers may soon see the use of specialized equipment to meet the reliability expectations that its customers expect.

 

BTES Honored with National Award for Outstanding Safety Practices

04.20.20 – BTES has earned the American Public Power Association’s Safety Award of Excellence for safe operating practices in 2019. 


BTES Receives International Recognition for Economic Development Program

10.16.19 - BTES received international recognition on Tuesday, October 15 from the International Economic Development Council (IEDC) for its work in Business Retention and Expansion Initiatives.


Worst Scam Targeting BTES Customers

01.28.19 - Telephone scammers are targeting utility customers in our local area.

 

Ground Broken for New Industrial Site at Bristol Business Park

08.20.18 - Officials from the City of Bristol, Tennessee, Bristol Tennessee Essential Services, and other state and local agencies gathered, shovels in hand, to break ground for a new industrial site within the Bristol Business Park. This marks the beginning of a grading and site preparation project that will result in a 50-acre site, 36 acres of which will be pad-ready, capable of accommodating a 420,000-square-foot building.

 

TVA and BTES Request Reduction of Power Usage

01.02.18 - TVA and BTES are urging customers to voluntarily conserve electricity to the maximum extent possible.


Bristol, Tennessee to Prepare a Pad-Ready Site for a Building up to 420,000-Square Feet using a $500,000 Site Development Grant

3.22.17 - Bristol Tennessee Essential Services (BTES) was awarded $500,000 from Tennessee Gov. Bill Haslam as part of the Site Development Grant Program, part of the larger Rural Economic Opportunity Act passed in 2016, helps communities prepare industrial sites for businesses.


BTES Warns of Scammers Targeting Customers

01.18.17 - Telephone scammers are targeting utility customers in our local area.

 


BTES’ Water Heater Program Keeps $1 Million per Year in Customers’ Pockets 

04.13.16 - To exceed customer expectations and keep up with changing technologies, BTES continues to look for ways to improve existing services and programs for BTES customers.


BTES Warns of Scam Targeting Utility Customers

07.11.14 - BTES is warning its customers about a scam that attempts to steal money using telephone calls threatening power disconnection unless a credit card number is given over the phone or a pre-paid gift card is purchased at a nearby retailer like CVS, Walgreens, the Dollar Tree and Walmart.


BTES Increases Internet Speeds - For Free!

06.06.14 - As faster Internet speeds are becoming more important for your Internet connection, BTES researched the possibility of adding faster speeds, including 60Mbps and 80Mbps, and upgrading those customers who currently subscribe to BTES’ Internet service to the next higher speed.


Cable Television Restorations

02.13.14 - Late Tuesday evening BTES experienced a fire on the satellite dish due to a heating element malfunction.


Five of the Top 10 Energy Days in TVA History were in January 2014

02.13.14 - When the artic cold hit and people needed power, TVA and its customers met the challenge.


TVA Meets Winter Peak Demand Record

01.24.2014 - TVA met a record-breaking winter demand for electricity Friday morning with an estimated 33,345 megawatts.


TVA and BTES Ready for Cold Temperatures; You Can Help

01.23.2014 - Frigid temperatures are causing high demand for electricity. TVA and BTES are asking for your help to reduce electricity usage.


Scammers Targeting Utility Customers

01.09.2014 - Telephone scammers are targeting utility customers in our local area.


BTES Receives National Recognition for Reliable Electric Operations

03.26.2013 - BTES is one of 90 of the nation's more than 2,000 public power utilities to earn RP3 recognition from APPA.


BTES to Receive Top Honor from the Tennessee Center for Performance Excellence

11.20.2012 - BTES has earned the prestigious Excellence Award in the annual Excellence in Tennessee recognition program administered by TNCPE.

 

Bristol, Tennessee goes super high-speed with 1 gigabit broadband network

11.19.2012 - BTES announced that 1 Gigabit broadband service is now available to all BTES' 33,000 electric customers.

 

Browder Addresses International Conference on Global Sustainability on BTES' High Speed Data System

11.16.2012 - Dr. Mike Browder, CEO of Bristol Tennessee Essential Services (BTES), was the keynote speaker at the Association of Global Business and the International Academy of Linguistics, Behavioral and Social Sciences Annual Conference held in Washington, DC November 15-17

 

BTES Warns of Nationwide Scam Targeting Utility Customers

08.10.2012 - A multi-state scam has targeted utility customers across the country and in our local area.

 

BTES Honored with GFOA Award

07.14.2011 - The Certificate of Achievement for Excellence in Financial Reporting has been awarded to Bristol Tennessee Essential Services (BTES) by the Government Finance Officers Association of the United States and Canada (GFOA) for its comprehensive annual financial report (CAFR).

 

Deloitte Consulting, TVA Identify Bristol Tennessee as Pre-Qualified Data Center Site

05.04.2011 - Bristol Tennessee joined an elite group of locations identified by a recent Deloitte Consulting study as a TVA pre-qualifier for a data center site.