Districts throughout Tennessee are scrambling to make sure they have the necessary hardware and bandwidth to meet the state’s intention of implementing online testing in 2014. With the fiber connection provided to our schools through BTES, we’re ready to meet the bandwidth requirements today. It is imperative that everything work correctly when doing high stakes testing online. Given our great experience with BTES, we’re confident that our connection to the Internet will work when we need it.
BTES does it all with the fiber optic TV cable and Internet services! The cable programming quality is excellent. With our big high-definition television, the picture is as clear as being there in person. We are enjoying the Discovery and Sports Channels. The package options are very good. The day the Internet service was installed, we were able to get into the Internet in a flash of seconds, surfing the whole world. One day the BTES technician came to our home checking our Internet service. I asked what he was doing. His answer was that it could be seen in their computer system that we lost Internet connection the previous day. I had not realized we had lost the connection. But he was there to correct the problem without even a service call from us! We chose the BTES package due to the quality commitment and electricity service, which has been provided for so many years. Currently, we have our electricity, Internet, cable TV and water heater all from one utility provider.
I would like to thank the line workers and especially the dispatch person named Nick at BTES for their courtesy and concern when I lost power during this ice and snow storm. Despite their level of exhaustion, the line workers were courteous and even cheerful while repairing a downed power line. In spite of the encroaching darkness and freezing temperatures, the men at BTES managed to remain courteous and concerned about my situation. I think BTES is to be commended in their ability to handle this crisis with dedication and concern for so many customers who were adversely affected by this damaging winter storm. Throughout it all, the linemen and dispatchers managed to stay courteous, concerned, and professional while enduring days without rest, separation from their own families, and working in freezing temperatures. Thank you again for restoring everyone's power.
We at Nash & Powers are happy to partner with BTES. The consensus in our office is that the Internet service is fast and reliable. The cable TV service is also a wonderful addition to our business.
I was having trouble with my computer system. I first thought it was a connection issue, so a tech by the name of Danny came down and checked my connections. Turned out it was in my computer Ethernet plug in. The technician had an adapter in his truck, so I was up and back on the Internet in minutes! Thank you BTES for excellent service!