Testimonials
Internet is what the world is today. BTES understands that and provides excellent ultra-high-speed Internet connections. Having BTES' one-gigabit-per-second Internet service available to every business and every home in the BTES service area is one infrastructure that is helping Bristol move forward.To be able to call BTES - which is a local company with local employees - and quickly have that fast service available is almost unheard of in the United States. Having that fast bandwidth available opens many doors for our community.
– Allen Hurley, FOUNDATION Event Facility
Districts throughout Tennessee are scrambling to make sure they have the necessary hardware and bandwidth to meet the state’s intention of implementing online testing in 2014. With the fiber connection provided to our schools through BTES, we’re ready to meet the bandwidth requirements today. It is imperative that everything work correctly when doing high stakes testing online. Given our great experience with BTES, we’re confident that our connection to the Internet will work when we need it.
– Dr. Gary Lilly, City of Bristol Director of Schools
"We signed up as soon as our neighborhood was ready, and we have been so pleased with our cable and high-speed Internet! Not only is it more economical, but the television picture is much sharper, and the Internet connection is faster than any we have used. We love the idea that it is not connected to our phone. Pete has been so pleased with it that he has been giving BTES brochures to his friends - and a number of them have already signed up for the service.

One night I was having a problem with our computer. It had absolutely nothing to do with the BTES service. I tried to get Dell on the phone, and that was a joke! I never did get to talk to a human! Next, I decided to call the BTES Help Desk with the hope of getting someone who would take pity on me. When the young man answered the phone, I told him I knew it was not the service but a combination of the computer and me. He could not have been nicer, and within about three minutes, he had me and the computer straightened out.

One other night Pete and I hurried through dinner so we would be ready to watch the Lady Vols play basketball. The game was listed to start at 7 p.m., so you can imagine our disappointment when two other teams came on . . . not the Lady Vols! I called the BTES Help Desk again, and I was told that because the BTES system was new, the people in Knoxville had made a mistake in blacking them out, but he was working on it. In a few minutes he called me back to let us know that my Lady Vols were on! I don't know many companies that would go to the extent that BTES does to satisfy its customers. We couldn't be happier with the service we are getting, and we urge you to join us. I can guarantee that you will not be sorry . . . and I don't use that phrase very often!"
– Mary Ann and Pete Paris
As we all know, the weather in these parts has been nothing short of unpredictable. Late last night/early this morning, we were awakened by our weather radio blasting the warning of approaching imminent weather. Shortly thereafter, we were without power. It's truly unfortunate that the line crews, for the most part, are so underappreciated. It's rare that they are on duty during extreme weather conditions and being met by smiling faces and happy customers. What we tend to forget is the fact that THEY ARE OUT THERE IN THESE EXTREME CONDITIONS! We wanted to just take a brief moment to say "Thank You" to the crews of BTES. Our outage was quickly resolved and done so in the early morning hours which most people may not even been aware of said outage. These men/women work long, hard, challenging hours in elements that not many of us could NOT endure. That being said, pats on the back are definitely deserved by those linemen most people simply overlook. Thank you again for all that you do and know your willingness to work in the most unpleasant at times situations is truly appreciated :)
– Melissa & Tim Booher
BTES does it all with the fiber optic TV cable and Internet services! The cable programming quality is excellent. With our big high-definition television, the picture is as clear as being there in person. We are enjoying the Discovery and Sports Channels. The package options are very good. The day the Internet service was installed, we were able to get into the Internet in a flash of seconds, surfing the whole world. One day the BTES technician came to our home checking our Internet service. I asked what he was doing. His answer was that it could be seen in their computer system that we lost Internet connection the previous day. I had not realized we had lost the connection. But he was there to correct the problem without even a service call from us! We chose the BTES package due to the quality commitment and electricity service, which has been provided for so many years. Currently, we have our electricity, Internet, cable TV and water heater all from one utility provider.
– Raj Venkataraman