"We signed up as soon as our neighborhood was ready, and we have been so pleased with our cable and high-speed Internet! Not only is it more economical, but the television picture is much sharper, and the Internet connection is faster than any we have used. We love the idea that it is not connected to our phone. Pete has been so pleased with it that he has been giving BTES brochures to his friends - and a number of them have already signed up for the service.
One night I was having a problem with our computer. It had absolutely nothing to do with the BTES service. I tried to get Dell on the phone, and that was a joke! I never did get to talk to a human! Next, I decided to call the BTES Help Desk with the hope of getting someone who would take pity on me. When the young man answered the phone, I told him I knew it was not the service but a combination of the computer and me. He could not have been nicer, and within about three minutes, he had me and the computer straightened out.
One other night Pete and I hurried through dinner so we would be ready to watch the Lady Vols play basketball. The game was listed to start at 7 p.m., so you can imagine our disappointment when two other teams came on . . . not the Lady Vols! I called the BTES Help Desk again, and I was told that because the BTES system was new, the people in Knoxville had made a mistake in blacking them out, but he was working on it. In a few minutes he called me back to let us know that my Lady Vols were on! I don't know many companies that would go to the extent that BTES does to satisfy its customers. We couldn't be happier with the service we are getting, and we urge you to join us. I can guarantee that you will not be sorry . . . and I don't use that phrase very often!"
BTES does it all with the fiber optic TV cable and Internet services! The cable programming quality is excellent. With our big high-definition television, the picture is as clear as being there in person. We are enjoying the Discovery and Sports Channels. The package options are very good. The day the Internet service was installed, we were able to get into the Internet in a flash of seconds, surfing the whole world. One day the BTES technician came to our home checking our Internet service. I asked what he was doing. His answer was that it could be seen in their computer system that we lost Internet connection the previous day. I had not realized we had lost the connection. But he was there to correct the problem without even a service call from us! We chose the BTES package due to the quality commitment and electricity service, which has been provided for so many years. Currently, we have our electricity, Internet, cable TV and water heater all from one utility provider.
"Our new BTES Internet service is very efficient and consistent. The speed is three to four times faster than what we had before. Our office has experienced no problems, and we are very pleased. The installers were quick, clean and efficient. We also love our cable TV music. We now have more than 45 different music channels to choose from. We never get tired of our music because at the flip of a switch, we can change our music for the enjoyment of our many patients who visit our office. Thanks, BTES, for giving us these choices!"
I was having trouble with my computer system. I first thought it was a connection issue, so a tech by the name of Danny came down and checked my connections. Turned out it was in my computer Ethernet plug in. The technician had an adapter in his truck, so I was up and back on the Internet in minutes! Thank you BTES for excellent service!
I would like to thank the line workers and especially the dispatch person named Nick at BTES for their courtesy and concern when I lost power during this ice and snow storm. Despite their level of exhaustion, the line workers were courteous and even cheerful while repairing a downed power line. In spite of the encroaching darkness and freezing temperatures, the men at BTES managed to remain courteous and concerned about my situation. I think BTES is to be commended in their ability to handle this crisis with dedication and concern for so many customers who were adversely affected by this damaging winter storm. Throughout it all, the linemen and dispatchers managed to stay courteous, concerned, and professional while enduring days without rest, separation from their own families, and working in freezing temperatures. Thank you again for restoring everyone's power.