I would like to thank the line workers and especially the dispatch person named Nick at BTES for their courtesy and concern when I lost power during this ice and snow storm. Despite their level of exhaustion, the line workers were courteous and even cheerful while repairing a downed power line. In spite of the encroaching darkness and freezing temperatures, the men at BTES managed to remain courteous and concerned about my situation. I think BTES is to be commended in their ability to handle this crisis with dedication and concern for so many customers who were adversely affected by this damaging winter storm. Throughout it all, the linemen and dispatchers managed to stay courteous, concerned, and professional while enduring days without rest, separation from their own families, and working in freezing temperatures. Thank you again for restoring everyone's power.
"Our new BTES Internet service is very efficient and consistent. The speed is three to four times faster than what we had before. Our office has experienced no problems, and we are very pleased. The installers were quick, clean and efficient. We also love our cable TV music. We now have more than 45 different music channels to choose from. We never get tired of our music because at the flip of a switch, we can change our music for the enjoyment of our many patients who visit our office. Thanks, BTES, for giving us these choices!"
Internet is what the world is today. BTES understands that and provides excellent ultra-high-speed Internet connections. Having BTES' one-gigabit-per-second Internet service available to every business and every home in the BTES service area is one infrastructure that is helping Bristol move forward.To be able to call BTES - which is a local company with local employees - and quickly have that fast service available is almost unheard of in the United States. Having that fast bandwidth available opens many doors for our community.
"We signed up as soon as our neighborhood was ready, and we have been so pleased with our cable and high-speed Internet! Not only is it more economical, but the television picture is much sharper, and the Internet connection is faster than any we have used. We love the idea that it is not connected to our phone. Pete has been so pleased with it that he has been giving BTES brochures to his friends - and a number of them have already signed up for the service.
One night I was having a problem with our computer. It had absolutely nothing to do with the BTES service. I tried to get Dell on the phone, and that was a joke! I never did get to talk to a human! Next, I decided to call the BTES Help Desk with the hope of getting someone who would take pity on me. When the young man answered the phone, I told him I knew it was not the service but a combination of the computer and me. He could not have been nicer, and within about three minutes, he had me and the computer straightened out.
One other night Pete and I hurried through dinner so we would be ready to watch the Lady Vols play basketball. The game was listed to start at 7 p.m., so you can imagine our disappointment when two other teams came on . . . not the Lady Vols! I called the BTES Help Desk again, and I was told that because the BTES system was new, the people in Knoxville had made a mistake in blacking them out, but he was working on it. In a few minutes he called me back to let us know that my Lady Vols were on! I don't know many companies that would go to the extent that BTES does to satisfy its customers. We couldn't be happier with the service we are getting, and we urge you to join us. I can guarantee that you will not be sorry . . . and I don't use that phrase very often!"
"I must say how special the BTES guys are. Within minutes of our power going out, I called it in on the convenient automated line. Within the hour I saw their truck and within seconds of finding the issue, they had the power back on! All while it was still lightning and thunder booming outside in the wee early hours of the morning! These guys come out at all hours of the day and night in the pouring rain, snow, and terrible weather to provide us with the comforts we have grown accustomed to. I pray for them often when they come out to be safe, and feel grateful to them for their hard work and dedication to their jobs!"