Testimonials
We were having trouble with our bundled internet, phone and cable on 8/7/17, none of the three services were working. We contacted customer service and they dispatched Jason Johnson to troubleshoot the issue. The outside electrical box was swarming with yellow jackets. Jason used all the bee spray he had on his truck and had to call Jason Broadwater to bring more bee spray. They used all of their spray and had to call Colin O'Connor to bring out even more spray to gain access to the electrical box. They used an entire box of bee spray just to get in the box. They must have killed between 300 and 500 yellow jackets. Once inside the box they replaced the battery and found that the yellow jackets nest had separated the wire from the battery. These employees did an outstanding job and maintained a level of professional conduct facing such an evil adversary. Yellow jackets are pure evil, they are vicious. You have three outstanding service technicians! They did an awesome job! We are so thankful to be a BTES customer! You do a great job and provide a great service to our community!
Thank you so much!
– Peggy Jones
Districts throughout Tennessee are scrambling to make sure they have the necessary hardware and bandwidth to meet the state’s intention of implementing online testing in 2014. With the fiber connection provided to our schools through BTES, we’re ready to meet the bandwidth requirements today. It is imperative that everything work correctly when doing high stakes testing online. Given our great experience with BTES, we’re confident that our connection to the Internet will work when we need it.
– Dr. Gary Lilly, City of Bristol Director of Schools
We at Nash & Powers are happy to partner with BTES. The consensus in our office is that the Internet service is fast and reliable. The cable TV service is also a wonderful addition to our business.
– Blair Jones and Jud Powers
I just want to acknowledge the fast response of the BTES technicians who came out around 6AM this morning near Northeast State. It was pouring rain and the technicians still got out of the truck to find the transformer that had blown. Even after locating the transformer, they proceeded to work on the issue in the pouring rain. I was not affected by the power outage, but I was amazed at the response and dedication of the technicians to try and restore power as soon as possible. If possible please let this technician know his work did not go unnoticed and please tell him Merry Christmas. He will be blessed.
– Tammy
"We signed up as soon as our neighborhood was ready, and we have been so pleased with our cable and high-speed Internet! Not only is it more economical, but the television picture is much sharper, and the Internet connection is faster than any we have used. We love the idea that it is not connected to our phone. Pete has been so pleased with it that he has been giving BTES brochures to his friends - and a number of them have already signed up for the service.

One night I was having a problem with our computer. It had absolutely nothing to do with the BTES service. I tried to get Dell on the phone, and that was a joke! I never did get to talk to a human! Next, I decided to call the BTES Help Desk with the hope of getting someone who would take pity on me. When the young man answered the phone, I told him I knew it was not the service but a combination of the computer and me. He could not have been nicer, and within about three minutes, he had me and the computer straightened out.

One other night Pete and I hurried through dinner so we would be ready to watch the Lady Vols play basketball. The game was listed to start at 7 p.m., so you can imagine our disappointment when two other teams came on . . . not the Lady Vols! I called the BTES Help Desk again, and I was told that because the BTES system was new, the people in Knoxville had made a mistake in blacking them out, but he was working on it. In a few minutes he called me back to let us know that my Lady Vols were on! I don't know many companies that would go to the extent that BTES does to satisfy its customers. We couldn't be happier with the service we are getting, and we urge you to join us. I can guarantee that you will not be sorry . . . and I don't use that phrase very often!"
– Mary Ann and Pete Paris