Water Heater Program

More than 15,000 customers have a BTES load managed water heater.

And why not ... who could resist?

  •     Free installation
  •     Free delivery
  •     Free load management switch
  •     Free full warranty
  •     Free removal of old water heater
  •     Free emergency service calls

All of this for only $425 plus tax and any necessary plumbing. An additional $25 is needed for residents in the Bristol, TN City limits for an inspection permit

We even have financing available for 26 months – payments added to your BTES bill.

Call 423-968-1526 or contact us.


FAQ


What type of water heater is installed?

We install efficient storage tanks. Since we may turn the water heater off at certain times, we do not want you to run out of hot water therefore we install high efficiency water heater tanks.

 

Can I participate if I don’t need a new water heater?

If you do not need a new water heater, you can still join our program. We will install the load management switch on your electric water heater FREE of charge and still provide you with a FREE warranty on your elements and thermostats, for as long as the load management switch is in proper working condition, replacement parts are readily available and we are still participating in the cycling program.


What is a load management switch?

A load management switch is a box we install between your breaker box and the water heater. This box allows us to turn your water heater off during certain times of the day, month or year, when electricity prices are increasing. This, in turn, helps reduce generation costs and the amount of capacity needed to generate power helping to keep electric rates lower than they would have been otherwise.


What do I do if I need service?

Simply call our customer service department at 423-968-1526 or email customerservice@btes.net. We will have someone come to your premise and check and fix your elements and thermostats as needed for FREE, for as long as the load management switch is in proper working condition, replacement parts are readily available and the cycling program is still in place.

 

*For BTES customers only