Water Heater Program

More than 16,000 customers have a BTES load managed water heater.

And why not ... who could resist?

  •     Free installation
  •     Free delivery
  •     Free load management switch
  •     Free full warranty
  •     Free removal of old water heater
  •     Free emergency service calls

If your home is eligible, you get all of this for only $425 plus tax and any necessary plumbing. An additional $25 is needed for residents in the Bristol, TN City limits for an inspection permit

We even have financing available for 26 months – payments added to your BTES bill.

Call 423-968-1526 or contact us.


FAQ


What type of water heater is installed?

We install efficient storage tanks. Since we may turn the water heater off at certain times, we do not want you to run out of hot water therefore we install high efficiency water heater tanks.

 

Can I participate if I don’t need a new water heater?

If you do not need a new water heater, you can still join our program if your home is eligible. We will install the load management switch on your electric water heater FREE of charge and still provide you with a FREE warranty on your elements and thermostats, for as long as the load management switch is in proper working condition, replacement parts are readily available and we are still participating in the cycling program in which you are enrolled.


What is a load management switch?

A load management switch is a box we install between your breaker box and the water heater. This box allows us to turn your water heater off during certain times of the day, month or year, when electricity prices are increasing. This, in turn, helps reduce generation costs and the amount of capacity needed to generate power helping to keep electric rates lower than they would have been otherwise.


What do I do if I need service?

Simply call our customer service department at 423-968-1526 or email customerservice@btes.net. We will have someone come to your premise and check and fix your elements and thermostats as needed for FREE, for as long as your home is eligible, the load management switch is in proper working condition, replacement parts are readily available and the cycling program in which you are enrolled is still in place.

 

How hot is the water in my water heater tank?

BTES sets the temperature of the water in our water heater tanks at 135 degrees to reduce the chance of our customers running out of hot water when we cycle them off as part of the program and to reduce the risk of Legionnaires’ disease.

Legionnaires’ disease is caused by a type of bacteria called Legionella. Found naturally in the environment, Legionella grows best in warm water, such as the kind found in hot water heater tanks.

Legionella grows best at temperatures between 68 degrees and 122 degrees. Setting our water heater temperatures at 135 degrees helps kill this bacteria. People can become infected with Legionnaires’ disease when they breathe in a mist or vapor containing the bacteria. The bacteria are not spread through person-to-person contact.

Most healthy people exposed to the bacteria do not become ill. People at a higher risk of getting sick include the elderly, those with chronic lung disease, current or former smokers, those with a weakened immune system, and those who take medications that suppress the immune system. Although Legionnaires’ disease primarily affects the lungs, it occasionally can cause infections in wounds. Most cases can be treated successfully with antibiotics.

 

*For BTES customers only