Contact Us


MAIN LINE: 423-968-1526

FAX: 423-793-5520




Mailing Address:

PO Box 549
Bristol, TN 37621 

24/7 Technical Help Desk:



Water Heater Department:



Office Location:

2470 Volunteer Parkway
Bristol, TN 37620 

Report an Outage:

423-968-BTES (2837) 


Business Hours:

Lobby is temporarily closed.

If you must make your payment via cash, check, or money order at the BTES office, our drive thru will be open for those circumstances.

Monday - Friday
8:30 a.m. - 5 p.m.

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