BTES offers several convenient ways to pay your bill.

Bank Draft

You may set up an automatic bank draft so that you never have to worry about writing a check or missing a payment because you’re on vacation. Customers' bank accounts are drafted the current amount due on the due date. Click here for the bank draft form. Simply complete the form and return it to BTES. For bank draft customers who are interested in contributing to Help Your Neighbor each month, click here.

New! Using the BTES App on Your Mobile Device

Download the free app by searching "BTES" on either the Apple App Store or the Android Market from your mobile device. After you have downloaded the app, you can view your account, view your bill, make secure payments directly from your mobile device, view your payment history and so much more! You will need your BTES account number and password which is located on your most recent bill. The password will not appear on subsequent bills once you log-in for the first time and set the password to your personal preference. You can choose to have the app remember your account number and password after you have set it. For FAQ and more information, click here.

Online Using an E-Check

Payments can now be made online using an E-check. You will need your account number and password, both of which are printed on your bill, and the information imprinted on your check. If you have changed your initial password, it will no longer be printed on your bill. Please call to be given your password hint or to reset your password. The system will walk you through the steps. A fee of $1.00 will be charged for each transaction. Click here to log-in to your account. You will be able to view your bill, check your balance and pay your bill.

Check by Phone

To pay your bill by phone, call 1-855-575-9998. You will need your BTES account number and your check. The automated system will walk you through the process. All the information you need is imprinted on your check (see picture below). A fee of $1.00 will be charged for each transaction. You can also check your balance, due date and last payment received through this automated system!

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Online with Credit/Debit Card

Payments can now be made online using a debit or credit card. You will need your account number and password, both of which are printed on your bill. A convenience fee of 2.45 percent will be charged for each transaction. Click here to log-in to your account. You will be able to view your bill, check your balance and pay your bill.

By Mail

You may mail your payment to us in the envelope provided with your bill to P.O. Box 549 Bristol, TN 37621.

By Person

You may pay your bill at our offices at 2470 Volunteer Parkway from 8:30 a.m. to 5 p.m. Monday through Friday. Credit/debit cards are not accepted in our office. Please use the online bill payment option listed above or the BTES mobile app to use your credit or debit card.

Drop Boxes

We have three drop boxes that you may use to make your payment. Two are at our office on Volunteer Parkway – one is in the parking lot between Avoca Elementary School and the BTES office, and the other is located in the drive-thru lane, which is on the side of the building closest to the drive-in theater. The third drop box is in downtown Bristol next to the courthouse. The courthouse is at 801 Anderson St. Our drop box faces 8th Street.

Other Locations

Payments may also be made at several local banks. They are Bank of Tennessee, Regions Bank (formerly AmSouth Bank), Citizens Bank (formerly Twin City Federal) and First Tennessee.