Report an Outage

BTES strives to provide reliable electric services. In the event of a power outage, please call: 

423-968-BTES (2837)

This automated system tracks outages and helps us quickly pinpoint where the problem is located. It uses caller ID technology, making it very important that we have your correct phone number on file. If your electricity is out you must call from a “wired” phone. A cordless phone will not work while your electricity is off. To ensure your power outage is reported correctly, please verify that the phone number listed on your next electric bill is correct. So, verify your phone number on your next electric bill!

Power outages are automatically reported if you have our fiber optic services.

Our dispatcher can detect if your power goes off and when it comes back on. This system helps BTES have more knowledge of our power system and helps us restore power faster. 

Call 423-968-1526 for problems other than an outage.

Power Outage Frequently Asked Questions
Q:
How does BTES manage increased calls during an outage?
Q:
Does BTES know when I have lost power?
Q:
If my power goes out, what should I check?
Q:
Who do I call if electrical wires have been pulled away from my house?
Q:
What are BTES' priorities for restoring service?
Q:
Do elected officials, employees or other important individuals get special attention?
Q:
Is power automatically shut off during a tornado?
Q:
How can I tell if a downed power line is still carrying electricity?
Q:
What if I have special medical needs?
Q:
Are there safety concerns in using a portable generator?
Q:
Who do I call if a tree falls near a power line?
Q:
Why would a BTES crew pass my house without stopping?
Q:
How long does food last after the power goes out?
Q:
How do I report a street light problem?