To help serve you faster, we have compiled a list of frequently asked questions and topics from calls received by our help desk. Some of these are issues that BTES can not directly support because they are related to other services or hardware. However, we want to be sure our customers have information on where to locate support for those issues.

The information below is provided as a recommendation for our customers. We do not support non-BTES products and services. We recommend contacting the manufacturer or service provider for the specific product or service with which you are experiencing problems.

Q:
Direct links to FAQs for telephone, Internet and Cable.
Q:
How do I connect my DVD player, VCR or other device to my TV?
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What is the first step in fixing a problem with my equipment?
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How do I set up my Kindle, iPad, iPod, iPhone, tablet, etc. with BTES?
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How do I set up, secure or upgrade the firmware on my router?
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How do I use online services such as Netflix, Facebook and Twitter?
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What do I do if I can't access a specific website?
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What do I do if I can't get on the Internet?
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What can I do if I am having computer problems?
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I am hearing music or a radio station on channel 6. What can I do?
Q:
How do I set up my IPTV remote? How do I set up the remote so that it controls my TV volume?