Help Desk - Technical Support

IF YOU HAVE A MOTOROLA IPTV SET TOP BOX AND ARE NOT GETTING SOME OR ALL OF YOUR CHANNELS, DISCONNECT THE POWER TO THE BOX FOR 10 SECONDS AND THEN RECONNECT IT. THIS SHOULD RESTORE YOUR IPTV SERVICES.

 The Help Desk is available 24 hours a day, 7 days a week. 

Call 793-5555 or send us an email:


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Email us for the following:

abuse@btes.tv - SPAM complaints, network abuse, Acceptable Use Policy

violationspostmaster@btes.tv - email delivery complaints

mailtest@btes.tv - test email functionality. This will generate an automatic reply to the email and will come from our mail server. If you receive the reply, your email is working properly.