Tech Support


IF YOU HAVE IPTV and are getting an emergency alert, press the EXIT TO TV button to clear this message. The button may say TV but should have "Exit To" printed on the remote above it.

To help serve you faster, we have compiled a list of frequently asked questions and topics from calls received by our help desk. Some of these are issues that BTES can not directly support because they are related to other services or hardware. However, we want to be sure our customers have information on where to locate support for those issues.

The information below is provided as a recommendation for our customers. We do not support non-BTES products and services. We recommend contacting the manufacturer or service provider for the specific product or service with which you are experiencing problems.

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