Contact Us

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Office Location: 2470 Volunteer Parkway, Bristol, TN 37620
Mailing Address: PO Box 549, Bristol, TN 37621
Main Line: 423-968-1526
Fax: 423-793-5520
24/7 Technical Help Desk: 423-793-5555
Water Heater Department: 423-575-9550
Report an Outage: 423-968-BTES (2837)
Primary Email: customerservice@btes.net
Spam Complaints, Network Abuse, Acceptable Use Policy: abuse@btes.tv
Email Delivery Complaints: violationspostmaster@btes.tv
Test Email Functionality : mailtest@btes.tv
Business Hours: Lobby is temporarily closed.

If you must make your payment via cash, check, or money order at the BTES office, our drive thru will be open for those circumstances, Mon-Fri 8:30 am - 5 pm.


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