Our crews work around the clock until everyone has power again. BTES follows a three-step process recognized as an industry standard best. Hospitals, police departments, fire stations and other public health and safety facilities are priority one. Outages are then prioritized by the number of customers affected.
Step 1 – Repairs are made on sub-transmission lines to substations and on main distribution lines that leave the substations.
Step 2 – Crews fix damage to tap lines that branch off into groups of homes or neighborhoods.
Step 3 – Power is restored to pockets of customers and then to individual homes.