Internet Information

Bristol Tennessee Essential Services provides some of the fastest Internet available in the United States. So, why is the BTES Gigabit Internet service the best in town?

	Continuous Improvement BTES is always looking for ways to improve. We've recently added more Internet circuits to increase reliability and redundancy while planning for future growth.
	Fiber to the Home BTES' all fiber network provides the fastest speeds directly to your home. Fiber optic lines are made of glass, so data is sent at the speed of light to your home.
	We are local! BTES employees are your neighbors. Employees live, work, and play in the same community you do. Our office is located on Volunteer Parkway in Bristol, TN.
	No Promotional Pricing BTES does not offer promotional pricing (meaning pricing that significantly increases after a number of months/years). The price is the price, and we work hard to keep it that way.

• Why is fiber optic better?
  BTES' Internet is on a fiber optic system. Fiber Internet is the fastest and most reliable Internet as it can endure severe weather conditions, which helps minimize outages. Fiber Internet makes it possible to connect multiple tablets, laptops, and phones at once with minimum lag. In short, it offers optimal performance for anything that would require fast and efficient Internet service.
• What is the difference in download and upload speed?
  Download speed: how quickly your internet connection can retrieve data from the internet (web pages, video, cat photos, etc.) Upload speed: how quickly your internet connection can send data from your devices up to the internet (uploading video to YouTube, sending documents via email, etc.)
• Is "broadband" the same thing as "Internet?"
  According to the FCC, the term broadband commonly refers to high-speed Internet access that is always on and faster than traditional dial-up access. Simply put - "broadband" is the term to describe HOW we receive Internet service. In contrast, "dial up" is the other option.
• What is wifi?
  Wi-Fi is a wireless technology used to connect computers, tablets, smartphones, and other devices to the internet. Wi-Fi is the signal sent from a wireless router to a nearby device, which translates the signal into data you can see and use.
• Do I need a router?
  If you want to connect multiple devices in your home, yes. Your Internet speed is only as good as the router you have so making sure you have a good one is extremely important. Without a router that can handle the BTES Internet speed you subscribe to, you may experience dropped connections or slow speed, especially if you’re far from the router. If you haven’t upgraded your router in a while, getting a new one may help you extend your network and improve connection stability. Newer routers are better equipped to handle faster Internet speeds. Customers may rent a router from BTES. A router is included for free with BTES' 1 Gigabit Internet service.