Day Shift: 7:00 AM - 7:00 PM
Education: Computer Science, Information Systems, Information Technology or other computer-related degree required. A+, and/or Network+ certifications recommended.
Experience: Experience with computer systems, data networking and communications, as well as helpdesk support preferred. Applicants must have experience with the following applications and operating systems:
- MS Windows, all versions
- MAC
- Linux/Unix
- Windows Live Mail/Outlook/Thunderbird
- Common web browsers (IE, Firefox, Chrome, Safari)
- Network configuration (TCP/IP)
- Hardware troubleshooting, including network interface cards, wireless cards, and broadband routers.
Abilities & Skills: Must be able to quickly and effectively assist customers of Internet, telephone, and cable TV services with hardware and software support issues.
Objectives
To assist customers with technical issues relating to Internet, telephone, and cable services in the following areas:
- Basic home networking and home broadband routers
- Connectivity issues
- Email support
- Web support
- Security and anti-virus
- Cable TV Set top box issues
- Telephone issues
To be a team worker with employees and a positive BTES representative with customers keeping in mind that our business is service.
Responsibilities & Authorities
Must be able to quickly and effectively assist customers with Internet, telephone and cable services due to hardware or software issues. Customer contact will be through telephone, email, and sometimes in the office.
Must have excellent customer service and communication skills.
Must have excellent initiative, time management, and documentation skills.
Responsible for documenting each trouble call, resolution, and process used.
