• Connect Service

  If you are moving to our service area, please fill out a new application for the address you are moving to. Please submit two forms of identification with one being a photo id and proof of occupancy if renting or proof of ownership if purchasing.

  Primary Proof of Identification (Photo, unexpired)
  • U.S. Driver License or Identification License
  • Handgun Carry Permit
  • Military Identification
  • Passport

  Secondary Proof of Identification
  • Any additional item from the above list
  • Birth Certificate
  • Work or Student ID Badge (preferably with photo)
  • Voter Registration Card
  • Social Security Card
  • Marriage License
  • Car Insurance
  • Health Insurance Card

  Proof of Ownership
  • Property Deed
  • Closing Disclosure or Settlement Statement
  • Mortgage Statement
  • Property Tax Statement
  • Homeowner's Insurance Policy

  You may simply attach these within the online application, fax them to 423-793-5520 or email them to customerexperience@btes.net. Once your application and supporting documentation is received, a BTES Representative will contact you to finalize your new service application.

  If you’d prefer, you may visit our office at 2470 Volunteer Parkway to fill out an application in person. You may print an application here to have prepared ahead of time.

  To disconnect services at your previous address that you had BTES service at, complete the field within the application which asks for the date you want your current services turned off.

  A service activation charge of $25 for next business day activation or $50 for same day activation and a deposit (if applicable) are required at the time of application.

  To check pricing and order our cable, Internet and telephone services, visit this page.

• Disconnect Services

  To disconnect your BTES services, simply call 423-968-1526 at least one business day in advance to schedule a disconnect date and update your mailing address to your new location. To avoid equipment charges, please return all fiber equipment (cable boxes, remotes, rented routers, etc.) to our office by or prior to the date your electric service will be disconnected.

All Others - General Power

• For an Account that is not a Single Family Dwelling

  To find out more about turning on services to an account that is not a single family dwelling, visit this page.

  To turn off your BTES services, simply call 423-968-1526 at least one business day in advance to schedule a disconnect date and update your mailing address to your new location. To avoid equipment charges, please return all fiber equipment (cable boxes, remotes, rented routers, etc.) to our office by or prior to the date your electric service will be disconnected.