TVA and BTES Requesting Reduction of Power Usage

With a heat wave pushing temperatures well into the 90s across the entire Tennessee Valley Authority (TVA) region, power demand is going up. The power system remains stable and thousands of public pow

Notice of Local Traffic Impacts Associated with TVA Transmission Improvements

TVA and BTES Request Voluntary Reduction of Power Usage

TVA and BTES Request Reduction of Power Usage - January 21, 2025

Moving Into or Within the BTES Service Area

2024 Teacher Industry Day Pairs Sullivan County Teachers with Local Industries

Bright Ideas for this Holiday Season: 8 Tips to Save Energy

Gridiron Gameday in its 9th Season

Jason Booher Joins BTES Board of Directors

Cybersecurity Tips to Guard your Digital World

Understanding your BTES Bill

CEO Message: Thankfulness

Our region was hit hard by the aftereffects of Hurricane Helene. The steady rains and winds brought much destruction to our service area and had catastrophic impacts on our neighboring communities. Tr

BTES Employees Rise to the Challenge: Hurricane Helene

Electric Rate Adjustment

Beginning October 1, 2024, a $3 increase will go into effect on the delivery charge for residential customers. Equivalent adjustments will be made to the other rate structures. This adjustment is nece

Hurricane Helene - Outage Updates

Thursday, October 3, 9:30pm - After a challenging and exhausting week, all electric outages related to Hurricane Helene have been restored, aside from customers who need to make individual repairs. We

Teachers Paired with Industries for Teacher Industry Day

More than 17,000 Customers Enrolled in BTES Water Heater Maintenance Program

Downed Power Line - Is It Hot?

BTES Planning for the Future

BTES Recognized for Quality Tree Care

New Area Code and 10-Digit Dialing Coming Soon

Fortnite - What Parents Need to Know

BTES' Economic Development Efforts Support Local Community

BTES and the Community Team work to identify economic development opportunities to grow our local community. Over the last two years, these efforts have resulted in three major projects including the

BTES and TVA Support STEM Projects

In today's rapidly advancing technological landscape, the importance of STEM (Science, Technology, Engineering, and Mathematics) education cannot be overstated. Elementary and middle schools especiall

ELCP Step 20 Has Ended

TVA and BTES Request Reduction of Power Usage

2023 Teacher Industry Day Pairs Sullivan County Teachers with Local Industries

Sun Outages May Impact Some Cable TV Channels

TVA Sites Growing Demand for Rate Increase

Driving Electric in Tennessee Just Got Easier

Teacher Industry Day 2023

Scam Alert Regarding Tree Trimming / Removal - January 2023

TVA, Local Power Companies Manage Record-Setting Power Demand

KNOXVILLE, Tenn. – Record-setting temperatures across the region continue to put intense pressure on the power system. The Tennessee Valley Authority and local power companies working around the clock

TVA Power Shortage Results in Rolling Interruptions of Service

December 24, 2022 Update (11:30am): We have just been notified by TVA that the necessity for rolling power interruptions will end at this time. We will remain in regular communication with TVA to dete

Urgent - TVA Requests Rolling Power Interruptions (5:51am - 12/23/22)

Update (11:30am): We have just been notified by TVA that the necessity for rolling power interruptions will end at this time. We will remain in regular communication with TVA to determine if future ac

TVA and BTES Requesting Reduction of Power Usage - December 23

Bristol, Tenn. – As of Friday morning, temperatures are averaging in the single digits across the entire Tennessee Valley Authority (TVA) region, pushing power demand past 30,000 MW. TVA expects power

Teacher Industry Day Pairs Sullivan County Teachers with Local Industries

BTES Conducts Vegetation Management to Increase Reliability

Bristol Tennessee Essential Services (BTES) is working to increase reliability for its customers by making improvements to its Vegetation Management Program.“Recent growing seasons caused many areas t

Be Aware of Caller ID Spoofing

WHAT IS CALLER ID SPOOFING?Caller ID spoofing is when a caller uses technology to hide the actual phone number they are calling or sending a text from and display another phone number in the Caller ID

BTES Board of Directors Selects Next Chief Executive Officer

Considering a Solar Installation? Start here...

BTES Named TVA Top Performer

2022 Right of Way Maintenance

BTES and its certified contractors are conducting right of way maintenance to minimize growth within previously cleared areas. Continued vegetation management near power lines and other BTES equipment

TVA and BTES Requesting Reduction of Power Usage - June 2022

Bristol, Tenn. – The forecast for this week calls for hot temperatures and, in turn, the Tennessee Valley Authority is expecting loads on its system to be the highest for June in over a decade. Hot te

MyBundle

Cut the cord and stream with the fastest Internet in our community with BTES! MyBundle helps make the transition as easy as possible. We've partnered with My Bundle to give you a personalized TV package recommendation to save you money.

Temporary Envelope Change

Teacher Industry Day Pairs Teachers with Local Industries

Bristol, Tennessee – Over 55 educators from the Bristol Tennessee School System and other local entities were paired with 18 industries on Wednesday, February 16 to learn the educational requirements

Browder Announces Plans to Retire in 2022

Dr. Mike Browder Announces Plans to Retire from BTES in 2022After more than 49 years of service to the employees and customers of Bristol Tennessee Essential Services (BTES), Dr. R. Michael Browder fo

BTES Breaks Ground for New Delivery Point Substation

Internet Outage June 23, 2021

Some BTES customers may have experienced an Internet outage over night. Our Network Engineers identified a DNS related issue on our servers and Internet service was restored at 6am.If your Internet se

BTES Receives National Achievement Award

BTES to Use Specialized Equipment for Right of Way Improvements 2021

Our customers may notice BTES and our tree trimming crews contracted through Asplundh conducting right of way clearance around our subtransmission lines (power lines that interconnect substations) as

BTES HONORED WITH NATIONAL AWARD FOR OUTSTANDING SAFETY PRACTICES

WASHINGTON, D.C., March 24, 2021 - BTES has earned the American Public Power Association’s (APPA) Safety Award of Excellence for safe operating practices in 2020. The utility earned the first-place aw

BTES & City of Bristol Break Ground to Develop Pad-Ready Sites

BTES and the City of Bristol Tennessee hosted a Groundbreaking Celebration for Lots 2 and 3 to develop pad-ready sites at the Bristol Business Park. The project received grants from the State of Tenne

Winter Storm - Outage (December 24, 2020)

7:25pm: We are aware of some outages around our service area and crews are responding as quickly as possible. We have restored services to most customers but we still have a lot of work yet to do incl

Bristol Tennessee Recognized for Fastest Internet Speeds

In a recent study by AdvisorSmith, author Adrian Mak researched the fastest and slowest Internet speeds available in the United States. Bristol Tennessee was recognized as having the fastest Internet

BTES Customers to Receive Temporary Rate Reduction

The Bristol Tennessee Essential Services (BTES) Board of Directors voted on Wednesday to reduce its customers’ rates for the next 12 months.“On August 27, the Tennessee Valley Authority (TVA) Board ap

Bristol, Tennessee Receives $500,000 Site Development Grant to Prepare Two Pad-Ready Sites 

Bristol, Tennessee – Bristol Tennessee Essential Services (BTES) was awarded $500,000 from Tennessee Governor Bill Lee as part of the Site Development Grant Program that helps communities prepare indu

COVID-19 Update for June 25, 2020

BTES is committed to maintaining reliable service, while also doing our part to limit the spread of the Coronavirus.

COVID-19 Update for June 5, 2020

From the beginning of the COVID-19 Pandemic, we have looked for ways to respond in the most helpful ways for our customers. Our senior leadership team met on March 15 and immediately reviewed the avai

COVID-19 Update for May 16, 2020

Let us first say that we are so appreciative of our customers. Thank you to those who have donated to our Help Your Neighbor Program and for supporting our community in other ways during this time!The

BTES to Use Specialized Equipment for Right of Way Improvements

BTES Partners with TVA to Support Community

Bristol Tennessee Essential Services (BTES) is proud to announce that it has partnered with the Tennessee Valley Authority (TVA) to match donations up to $15,000 each to the Help Your Neighbor Program

BTES Honored with National Award for Outstanding Safety Practices

WASHINGTON, D.C., April 20, 2020 – Bristol Tennessee Essential Services (BTES) has earned the American Public Power Association’s Safety Award of Excellence for safe operating practices in 2019. The u

COVID-19 Update for March 27, 2020

We want to say a quick thank you to our customers for being patient with us as we go through this ever-changing time and deal with the Coronavirus outbreak. We appreciate our customers paying their bi

COVID-19 Update: March 26, 2020 (#1)

Following the guidelines set by Tennessee State Governor Bill Lee, the BTES lobby is temporarily closed and will tentatively reopen on Monday, April 27. Please use the BTES drive thru for cash payment

COVID-19 Update: March 26, 2020 (#2)

TVA Offers Flexibility During COVID-19 OutbreakThe Tennessee Valley Authority (TVA) announced an initiative to support increased flexibility for local power companies who are responding to urgent cust

COVID-19 Update for March 20, 2020

We are continuing to evaluate the suspension of residential disconnections on a week-by-week basis. We have temporarily suspended residential service disconnections for an additional week until March

COVID-19 Update for March 17, 2020

Due to the ever-evolving coronavirus (COVID-19) pandemic, we have decided to take the precautionary measure to close the BTES lobby to the public beginning Wednesday, March 18 at 5:00pm and tentativel

COVID-19 Statement for March 15, 2020

BTES is committed to maintaining reliable service, while also doing our part to limit the spread of the Coronavirus. We recognize this could be a time of hardship or financial difficulty for some o

BTES Receives International Recognition for Economic Development Efforts

Indianapolis, Indiana – Bristol Tennessee Essential Services (BTES) received international recognition on Tuesday, October 15 from the International Economic Development Council (IEDC) for its work in

Worst Scam We’ve Seen is Hitting BTES Customers

Bristol, TN – Telephone scammers are targeting utility customers in our local area.Customers of Bristol Tennessee Essential Services have been targeted in a ploy to extort money.BTES is warning its cu

Ground Broken for New Industrial Site at Bristol Business Park

TVA and BTES Requesting Reduction of Power Usage

Extremely cold temperatures have caused a tight power supply situation, according to Mike Browder, Bristol Tennessee Essential Services’ CEO. TVA and the 154 local power companies in the Tennessee Val

Bristol, Tennessee to Prepare a Pad-Ready Site for a Building up to 420,000-Square Feet using a $500,000 Site Development Grant

Bristol – Bristol Tennessee Essential Services (BTES) was awarded $500,000 from Tennessee Gov. Bill Haslam as part of the Site Development Grant Program, part of the larger Rural Economic Opportunity

Scammers Targeting BTES Customers

Bristol, TN – Telephone scammers are targeting utility customers in our local area. Customers of Bristol Tennessee Essential Services were targeted on Wednesday in a ploy to extort money. BTES is wa

Scammers Targeting Utility Customers: July 2014

Bristol, TN – Telephone scammers are targeting utility customers in our local area. At least one customer of Bristol Tennessee Essential Services was targeted today in a ploy to extort money. BTES i

BTES Upgrades Internet Speeds - For Free!

June 2014 - As faster Internet speeds are becoming more important for your Internet connection, BTES researched the possibility of adding faster speeds, including 60Mbps and 80Mbps, and upgrading thos

Cable Television Restorations

Late Tuesday evening we experienced a fire on our satellite dish due to a heating element malfunction. BTES employees and the Bristol Tennessee Fire Department responded quickly and ensured that minim

Five of the Top 10 Energy Days in TVA History were in January 2014

TVA Meets Winter Peak Demand Record

KNOXVILLE, Tenn. – The Tennessee Valley Authority met a record-breaking winter demand for electricity Friday morning with an estimated 33,345 megawatts when the average temperature across the region h

TVA and BTES Ready for Cold Temperatures: You Can Help

Bristol, Tenn. – Extremely cold temperatures have caused a tight power supply situation, according to Mike Browder, Bristol Tennessee Essential Services’ CEO. TVA and the 155 local power companies in

Scammers Targeting Utility Customers: Jan 2014

Bristol, TN – Telephone scammers are targeting utility customers in our local area. Two customers of Bristol Tennessee Essential Services were targeted on Wednesday in a ploy to extort money. BTES is

BTES Receives National Recognition for Reliable Electric Operations

Browder Addresses International Conference on Global Sustainability on BTES' High Speed Data System

Washington, DC – Dr. Mike Browder, CEO of Bristol Tennessee Essential Services (BTES), was the keynote speaker at the Association of Global Business and the International Academy of Linguistics, Behav

BTES to Receive Top Honor from the Tennessee Center for Performance Excellence

Bristol, Tennessee Goes Super High-Speed with 1 Gigabit Broadband Network

BTES customers have the ability to download as much data as 200 songs in just six secondsBristol, TN. and Paris, November 19, 2012 — Bristol Tennessee Essential Services (BTES) and Alcatel-Lucent (Eur

BTES Warns of Nationwide Scam Targeting Utility Customers

Bristol, TN – A multi-state scam has targeted utility customers across the country and in our local area.BTES is warning its customers about the scam that aims to steal payments and personal identity

BTES Honored with GFOA Award

Deloitte Consulting, TVA Identify Bristol Tennessee as Pre-Qualified Data Center Site

BTES systems offer top infrastructure at Bristol West Industrial Park BRISTOL, Tenn. – On Wednesday, Bristol Tennessee joined an elite group of locations identified by a recent Deloitte Consulting

10 Gigabit Community

Business Testimonials Our LocationProviding the fastest Internet in the United States! April Eads, CEcDBusiness Development ManagerContact our Business Fiber Sales Team today for your customiz

667 kVA Voltage Regulators RFP

Proposals will be received by Bristol Tennessee Essential Services by August 1, 2025, by noon for Twelve (12) 667 kVA Voltage Regulators. Specification requests and proposals shall be emailed to cjohn

About Bristol Tennessee Essential Services

Bristol Tennessee Essential Services (BTES) is a municipally-owned electric utility that also provides high-speed Internet, telephone, and cable television services over a fiber-optic network. BTES is

Accession Technical Support

For information regarding account creation, upgrades or forgotten details, please contact our Technical Support at 423-793-5555. We are available 24/7 to answer your questions!System Status cannot b

Application for General Power Service

Apply for Service

We are pleased to have you as a BTES customer. Please choose the type of account you wish to open.For Single Family DwellingFor General Power

Assistance Options

To request a copy of your BTES bill history, please fill out this form. We’ll provide a 13-month billing history that shows information such as energy usage and amounts, payments, etc. This history

Awards and Achievements

In 1994, BTES received the American Public Power Association's prestigious E. F. Scattergood System Achievement Award for outstanding achievement by a utility.Also in 1994, BTES was one of three organ

Board Meetings

2025 Proposed Board Meeting DatesAll meetings are held at noon unless otherwise noted.Wednesday, July 16Wednesday, August 20Wednesday, September 17Wednesday, October 15Wednesday, November 19Wednesday,

Broadband Consumer Labels

Broadband Consumer Label - 100 Megabits per secondBroadband Consumer Label - 1 Gigabit per second

BTES Electric Smoker and Grills

Cable Services

Our cable system is the finest on the market, and our programming is exceptional. Sign up to see the difference that a local company makes. If you have questions, please call us at 423-968-1526 or e-m

Cable TV Support

FAQs TV Caller ID Channel Block Guide Set-Top Box and Remote Manuals

Digital Marketing Specialist

This position requires the employee to reside no more than 30 minutes from the BTES Service Center (2470 Volunteer Parkway, Bristol, TN), according to Google Maps. The entry-level Digital Marketing Sp

EagleCam

Economic Development

Available Land Our Location We are BTES:The Right Place to ConnectUltra high-speed fiber optic connections in the community provide some of the fastest Internet service available in the United S

Economic Development Contact

Our Economic Development Partnershttp://www.networkstn.com/http://www.tvasites.com/http://www.bristoltn.org/http://www.netvaly.org/http://www.tn.gov/April Eads, CEcDBusiness Development ManagerContact

Economic Development Resources

Resources

Economic Incentives

Economic Indicators

Economic Indicators

Economic Testimonials

Electric

Moving? Apply for Electric Service Bank Draft Program automatic bill payments from your checking account Level Billing monthly budget made easier Water Heater Program Heat Pump Program

Electric System Status

Electrical Engineering Internship

PURPOSE: Provide a mutually beneficial opportunity in the fields of Electric and Computer Engineering for the candidate and BTES. Promote the opportunities that are available in the utility and comm

Electrical Inspections

Employment Opportunities

Digital Marketing SpecialistElectrical Engineering InternshipStudent Night DispatcherTo apply, you may fill out this application and email it to applicants@btes.net or apply online. BTES is always acc

Empowering Our Community

At Bristol Tennessee Essential Services, we pride ourselves on being more than just a service provider - we're your neighbor and your community partner.Follow us on FacebookRead our BlogSee our Latest

Energy Saving Tips

Saving money is on everyone’s minds these days.  From skyrocketing fuel costs to a higher cost of living, people are doing everything they can to reduce money being spent.  In an effort to help our cu

Energy Savings Loan Program

Fiber Maintenance

Over the next several months, BTES will be performing upgrades to our equipment, which will allow us to offer the next generation of Internet speeds. As part of this upgrade, some of our customers' fi

Fiber Optic Services

BTES offers the fastest, most reliable fiber optic Internet, telephone, and video services in our area. Experience unmatched speed, cutting-edge entertainment, and crystal-clear calls - at the best pr

Fiber Service Call Information

If you are experiencing an Internet, telephone, and/or cable television outage, please report the outage through our automated system at 423-968-BTES (2837). If you need troubleshooting assistance for

For Your Business

Previous Slide◀︎Next Slide▶︎ ElectricNew Customer    Sign up Now!OutageGeneral RatesEconomic DevelopmentInternetUltra high-speed fiber-to-the-user connectivity10 Gigabits availableReliability you ca

Gigabit Community Testimonials

Our district is a leader in the state in providing quality access to technology hardware and infrastructure to our students and staff. BTES has played an important role in that for many years. The val

Go Green with BTES!

Go Green with BTES!Bank Draft - Go green by signing up for our Automatic Bank Draft Program. You can save paper by not having to write a check and save money by not having to pay for postage or fuel t

Green Switch

Heat Pump Program

How to Plant Trees to Conserve Energy

Planting the right trees in the right places conserves energy and reduces your energy bills, while helping to fight global warming. This helps…            • you use less energy.              • the ut

How to Read Your BTES Electric Meter

BTES customers receive a bill every month based on the amount of electric usage that is used at their home or business. We obtain the amount of usage when we read your meter each month. This data is c

Internet

10 Gigabit Community provided by BTES!Residential Internet RatesBTES offers the following speeds:100 Mbps / 100 Mbps - $49.951 Gigabit / 1 Gigabit - $79.95 Internet User Policy Webmail BTES Intern

Internet Information

Bristol Tennessee Essential Services provides some of the fastest Internet available in the United States. So, why is the BTES Gigabit Internet service the best in town?Continuous ImprovementBTES is a

Internet Support

Internet FAQs Internet Settings - Windows Email Anti-Virus Spyware Web Browser Support Wireless Router Server Information Check if a website is down WebMail Login Outlook Express Setup Cha

Key Industries

Leadership

BOARD OF DIRECTORSErin Downs Board of Directors, Chairemail: erindowns@btes.netJohn Vann Board of Directors, Vice Chairemail: johnvann@btes.netDoug Harmon Board of Directors, Secretaryemail: dougha

Linksys Router (WRT54G V5) Firmware Update Instructions

Periodically, Linksys releases new firmware for their routers. This is the operating system for the router, and the updates may include bug fixes that may help your Internet connection to work more ef

Locations

BTES Main Office2470 Volunteer Parkway Bristol, TN 37620Business HoursMonday - Friday 8:30 am - 5 pmBTES Payment Drop Boxes8th Street Bristol, TN 37620 2470 Volunteer Pkwy at BTES: Parking lot be

Looking to Relocate?

Looking to relocate?

Maximize Your Internet Speed

YOUR SPEEDTo make sure you are getting the fastest speed possible, let's run a speed test.Connect your computer directly to the Internet connection (bypassing the router). Close everything - if it use

Moving?

Let us help make this step an easy one!Single Family DwellingNew to the BTES Service Area?To sign up for BTES’ services, fill out our online application. Please submit two forms of identification with

New Internet Speeds!

Not a current BTES Internet customer? ORDER NOW!

Newsletters

20252025 Winter20242024 Spring 2024 Summer 2024 Fall20232023 Spring 2023 Summer 2023 Fall20222022 Spring 2022 Spring Special Edition 2022 Summer 2022 Fall20212021 Winter Special Edition 2021

Other Information

Electrical Inspections Reading Your Meter ONT & Wiring Info Energy Savings Tips Tree Care Rules & Regulations TVA’s Complaint Management Process

Our Location - Bristol, Tennessee

Uniquely situated on the Tennessee and Virginia state line, Bristol is in the middle of the nation’s distribution chain – and within a day’s drive of more than 70 percent of the U.S. population. The c

Pay Per View

Pay Your Bill - Account Number Change

Due to a recent software upgrade, your account number has changed to include a "0" before the last two digits. For example, account 12345-01 is now 12345-001.To view your bill or make a payment, click

Payment Options

BTES offers several convenient ways to pay your bill.Bank Draft - FREE!You may set up an automatic bank draft so that you never have to worry about writing a check or missing a payment because you’re

Power 7

Power 7 LIVEProgramsScheduleFAQContactBTES Power 7 is a local television station that airs on BTES cable channel 7 and in HD on channel 207. The purpose of this channel is to highlight our community a

Power 7 FAQ

Power 7ProgramsScheduleFAQContact power7@btes.net423-968-1526PO Box 549 Bristol, TN 37621What is BTES Power 7?BTES Power 7 is a local television station that was created to highlight our community.

PrePay

PrePay puts you in control of when you pay for your BTES services. This program allows you to pay as you go with your PrePay account. As you use your services, your balance is reduced. This flexibilit

Programs

BTES offers many programs to help meet your needs. Whether you are replacing a heat pump or just wanting to plant a tree, we offer programs and advice to help you along the way. Click on any of the ic

Public Notices

Voltage Regulators

Rates

Residential Electric RatesThe base delivery charge for residential customers is $13.48 per month plus the charge for electricity. Grid Access Charge $0.01689 per kWh per month plus     Monthly kWh Usa

Recipes

Baked Beans1 1-lb cans pork and beans1 tablespoon mustard1/2 cup ketchup1/2 cup brown sugar1 tablespoon Worcestershire sauce1 medium onion, chopped1/2 lb ground beefCombine everything after browning g

Regulatory

Rules and RegulationsIdentity Theft Prevention / Red Flag PolicyWebsite Privacy NoticeTVA Complaint Resolution ProcessFiber Services Acceptable Use Policy & Terms of ServiceNetwork Transparency Disclo

Report An Outage

BTES strives to provide reliable electric services. In the event of a power outage, please call: 423-968-BTES (2837)This automated system tracks outages and helps us quickly pinpoint where the problem

Residential Application

Retransmission Fee Information

A line item on your BTES bill may help you understand the fee we are charged by the local broadcast network affiliates of ABC, CBS, CW, FOX, NBC, and the other required affiliated networks in exchange

Rules and Regulations of BTES

APPLICATION FOR SERVICE - Each prospective Customer desiring electric, Internet, telephone and cable or any other service will enter into a contract for service with Bristol Tennessee Essential Servic

Student Night Dispatcher

ObjectivesTo operate the two-way radio system to provide for effective and accurate communication between field personnel and others.To receive and record customer calls and determine and dispatch pro

Tech Support

Telephone Support Homepage Cable Support Homepage Internet Support HomepageIF YOU HAVE IPTV and are getting an emergency alert, press the EXIT TO TV button to clear this message. The button may

Telephone

Check Voicemail Change My Phone Setting Feature Guide Telephone FAQs International RatesYou can access your phone features, check your voicemail, block specific numbers and so much more at 

Telephone Information

Telephone Guide Telephone FAQs Check Voicemail

Thank you!

If you need immediate assistance, please contact us Monday - Friday, 8:30 a.m. - 5:00 p.m. at 423-968-1526.

Thank you!

Thank you for submitting your application for new service. A Customer Experience Professional will contact you within 24 hours (Monday - Friday) to complete your application process. If you need immed

Thank you!

Thank you for submitting your online employment application! Your application will remain active for six months.

TVA's Complaint Management Process

TVA provides regulatory oversight for BTES' rates and service practice policies. If you have an issue or complaint that you have not been able to resolve with BTES, TVA's Complaint Resolution Process

Vegetation Management

Vegetation management near power lines, fiber optic equipment, and underground utilities is critical for BTES to deliver safe and reliable services.While trees enhance our landscape, trees planted i

Vegetation Management Project 2025 RFP

Proposals will be received by Bristol Tennessee Essential Services until February 17, 2025 by 12pm for evaluation for Power Line Right of Way Clearance and Tree Trimming. Specification requests and pr

Vegetation Management: What to Expect

We are working to increase reliability by making improvements to our Vegetation Management Program. Recent growing seasons caused many areas to grow beyond what customers are able to maintain safely a

Water Heater Maintenance Program

More than 17,000 customers participate in our Water Heater Maintenance Program!And why not ... who could resist?    Free installation    Free delivery    Free load management device    Free emergency

Website Privacy Notice

Your privacy is important to BTES. This notice covers the collection, use and disclosure ofpersonal information that BTESmay collect any time you interact with BTES by visiting ourwebsite(s). Please r

Welcome to BTES

IMPORTANT INFORMATION Log Into Your Account Electric Rates Rules and Regulations Payment Options Sign Up for Fiber ServicesSUPPORT Contact Us Report an Outage Technical Support How to Read Yo

Wireless Setup Instructions

Router SetupWindows SetupLinksys SoftwareTHESE INSTRUCTIONS ARE VERY IMPORTANT TO SECURE YOUR WIRELESS NETWORKThe purpose of this procedure is to "lock" your router so other users can not access your

Anti-Virus/Spyware Links

BTES does not provide antivirus or antispyware software. Some tools that might help keep BTES’ customers running smoothly, but are not directly supported by BTES are:Ad-Aware Free - http://www.lavasof

BTES Network Transparency Disclosure

Network Management Practices:Blocking: BTES blocks IP networks that have participated in Distributed Denial of Service attacks and other security events against our network or our customers’ networks.

BTES TV+

Get a traditional TV experience with the BTES TV+ App!BTES TV+ is a new cable platform that offers live and on-demand cable content using an app-based experience. Customers will be able to watch their

Cable TV FAQs

What are the codes to program my remote to work with a Vizio TV?VIZIO Remote Control CodesWhat can I do if my cable service is out on every TV in my house?Check the other TVs in the house for quality

Caller ID on TV

If you have phone service and IPTV in a package bundled with BTES Internet, you already have the ability to see who's calling by using the on screen Caller ID feature. This feature is enabled by defau

Channel Block Guide

On the remote, hit the settings button twice. It is just above the yellow “A” button.You will now have the General Settings screen up.Scroll to Block Pin. You will move arrow to right and enable.Block

Check To See If A Website Is Down

https://downforeveryoneorjustme.com/

Email Information

Mail ServersPOP3 (incoming mail server):   mail.btes.tvSMTP (outgoing mail server):   mail.btes.tvEmail passwords are case-sensitive.iPhone Email Setup InstructionsAndroid Email Setup InstructionsIf y

Email Password Change Procedure

BTES recommends changing your email password from the default that was set when your account was created, if you have not already done so.By using something unique, you can greatly reduce the risk of

Engage

COMING JANUARY 2026!

Fiber Services Acceptable Use Policy & Terms of Service

Adopted October 19, 2005  |  Updated July 2023BTES has designed this Acceptable Use Policy (AUP) in order to encourage the responsible use of BTES’ networks, systems, services, web sites and products

How To Videos

Programming Your RemoteSetting Your Remote to Control Your TV VolumeChanging Video InputUsing the Program (or Channel) GuideSetting Up Parental ControlsUsing the Search FunctionDVR SchedulingClosed Ca

Internet FAQs

How do I connect multiple devices to the Internet?A customer can connect multiple devices to the Internet using a router. A router is a device that has a connection to the Internet and one or more con

Internet Settings - Windows

Windows 2000 and XPWindows 98 and MEStep 1Make sure the Ethernet cable is plugged into the Ethernet adapter and there are activity lights blinking on your network adapter.Step 2Check Internet Options

ONT and Wiring Information

Outlook Express Setup Instructions

POP3 Server Address: mail.btes.tvSMTP Server Address: mail.btes.tvNOTE: If you are using inetwiz (Internet Connection Wizard), skip to the section “Enter your name then click Next” below.Double click

Router Information

Router BasicsThe wireless router is the cornerstone of your home’s wireless network. Its key function is to provide a wireless Internet connection to devices throughout your home. This includes laptop

Server Information

Helpdesk number: 793-5555, 24 hours a day, 7 days a week.DNS ServersPrimary DNS: 67.223.0.2 Secondary DNS: 67.223.0.3Mail Servermail.btes.tv (Use for both pop and smtp server addresses)WebMailhttp://

Set-Top Box and Remote Manuals

IPTV Set Top Box, DVR and Features Guide - Click hereMotorolaMXv3(IPTV)Green backlit buttonsDownload ManualMotorolaMXv4(IPTV)Amber backlit buttonsDownload ManualWirelessSet Top BoxGuideDownload Manual

Speed Test

http://btes.speedtestcustom.com/

Telephone and Features Information Guide

Printer-friendly version: Telephone Features GuidePhone FeaturesPhone Features GuideGlossary of Phone FeaturesBasic Telephone Service FeaturesUnlimited Long DistanceCaller ID w/ Name and NumberCall Wa

Telephone FAQs

You can access your phone features, check your voicemail, block specific numbers and so much more at myphone.btes.tvWhat can I do if I have no dial tone?Make sure you have no phones off hook.Test othe

TV Caller ID

TV Caller ID for IPTV Set Top BoxesIf you have phone service and IPTV in a package bundled with BTES Internet, you already have the ability to see who's calling by using the on screen Caller ID featur

TV Caller ID for Scientific Atlanta Set Top Boxes

TV Caller ID service shows who is calling on your BTES Cable TV screen. You must have a BTES cable set top box and BTES phone service for this to work. It will not work with any other phone services o

Using Our Mobile App

Read below to learn more about our Mobile App and our Mobile Web App for smart phones and smart devices.What is the difference between the Mobile App and the Mobile Web App?Our Mobile Apps are native

Web Browser Support Information

How to change your homepage or start page in Internet Explorer:Open Internet Explorer.Click on Tools, then Internet OptionsIn the Home Page section, you can enter the address of the page you wish to u